We know that you want to know what we do with your data. This Privacy Policy describes why and how we collect, store, process and disclose your personal data. We will always be transparent about how we use your personal data.
This Privacy Policy has been drafted in accordance with the General Data Protection Regulation.
This Policy also sets out your rights in relation to the personal data you provide to us. If you have any questions about this Privacy Policy or your rights, please contact:
Jungle Kuality
Giuseppe Cali Street,
Ta Xbiex,
XBX 1425
Malta
E-mail: contact@junglekuality@gmail.com
Unless otherwise stated, junglekuality.com is the "controller" of all personal data it may hold and process about you.
What personal data do we collect?
The personal data we collect directly from you includes: full name, email address, telephone number, date of birth, address, purchase history, payment details (credit card, debit card or other), and any information you give us when you contact our customer service department, when you respond on social networks (for example by "tagging" a post on Facebook)
If you visit our website or purchase something from it using a mobile device, we may collect the following data: IP address or other identifier, browser type and version, time zone settings, browser plug-in types and versions, operating system and platform, and other mobile device data.
Where permitted by law, we may also collect personal data in the public domain from third parties.
* We use this information anonymously and do not use it to identify any individual user. We do not have the means to link this data to any other data we may have about you, although the collection of this data is for analysis and to understand the flow of visitors to our shops in order to maximise shop design.
When do we collect your personal data?
When you purchase products and services from us in-store, online or by telephone.
When you visit our website or use one of our mobile apps. Our website uses "cookies". To find out more about how we use them and how you can manage these cookies, please see our Cookie Policy.
When you interact with us on social networks (by talking about us, tagging us or linking to us directly).
How do we use your personal data, and on what legal basis?
To give you access to our products and services
We use your personal data to provide you with the information, products and services you request/purchase from us (to carry out various processes, tasks and orders on our website or within our apps, to accept online payments (where applicable) and to deliver the products/perform the services ordered), but also to communicate with you about these products and services and to respond to your questions and comments;
We may also use your personal data to measure customer satisfaction and for customer service purposes (including to resolve any problems you may have with your purchases or in response to a request for services, or to answer questions posed on social networks);
From a legal point of view, the collection and processing of your personal data in connection with your orders for products and services is based on our contractual arrangements. In some cases, the legal basis will be our legitimate interests as a commercial company (e.g. measuring customer satisfaction or solving problems faced by our customers). In this case, we will ensure that these legitimate interests do not infringe on your rights.
For administrative and internal purposes
We may use your personal data for internal purposes, such as improving our website, services and products or identifying trends in website usage. We may also use your data to monitor the use of our website and to ensure that it is presented in the most effective and relevant way possible, taking into account your tastes and needs and the characteristics and configuration of your device (e.g. language and geographical location of the shop);
It is in our legitimate interest as a commercial company to use your personal data in this way. For example, we need to ensure that our website is customer friendly and functions properly, and that our products and services are of the highest quality. We also want to make it easier for you to interact with us. In this case, we ensure that these legitimate interests do not infringe on your rights.
For security and legal reasons
We use your personal data to:
ensure the accuracy of the personal and financial data you provide to us;
prevent fraud and other unlawful activity;
protect our rights or property (or those of others); and
to meet our legal and compliance obligations.
In some cases, the use of your personal data is necessary to comply with a legal obligation (for example, in response to legitimate requirements of legal authorities). In other cases (such as fraud detection), our legitimate interests as a business are the basis for processing your personal data. In this case, we ensure that these legitimate interests do not infringe on your rights.
If you have given us permission to do so when you joined (you can always change your mind), we will send you marketing messages by SMS, post and e-mail.
To personalise your shopping experience and improve our business
We use your personal data to:
enable you to create a profile on our website on the basis of which you can purchase products and services online without having to enter your details each time you place an order;
send you marketing content by SMS and email;
analyse your shopping patterns and product preferences. This may be product information that you have viewed, transaction history, or products that you have placed in your shopping cart online. This enables us to provide you with an online experience that is tailored to your tastes and needs.
It is in our legitimate interest as a commercial company to use your data in this way to improve your shopping experience. We can help you locate the products and services you are looking for so that you do not have to browse through pages and pages that are of no interest to you.
We send you marketing content via SMS and email if you have given us permission to do so when you join (you can always change your mind).
To find out more about our use of cookies, please see our Cookie Policy.
Who do we disclose your personal data to?
We do not sell your personal data to any third parties. However, in order to provide you with our services, we do disclose your personal data to our service providers and group companies as described below. When we disclose your personal data, we put in place security measures that require these organisations to keep your data secure and prohibit them from using it for their own marketing activities.
Service providers
To process orders for products and services
We work with various service providers. When you purchase products and services from us, these organisations provide services such as delivery, product assembly and installation, waste removal, and payment processing. It is in our legitimate interest as a commercial company to use these service providers, as we do not necessarily have the means to provide the services in question ourselves. In all cases, we ensure that the service provider can only use your personal data to fulfil its obligations to us.
Prevention of unlawful conduct and compliance with the law
We share your financial data, including any payment data (credit, debit or other cards) with third parties to ensure the security of your payments and to prevent fraudulent use of your data. This data sharing allows us to perform fraud analysis to ensure the accuracy and authenticity of the payment data provided to us. We may share your personal data with credit agencies if you wish to pay on credit.
In other cases, we may be required by law to disclose your personal data, for example, if required by public or judicial authorities to prevent or investigate unlawful activity or to meet legal obligations.
Other professional services
We may disclose your personal data to an insurer if we believe that our contractual relationship with them requires it.
We work with selected third parties who help us provide you with a good customer experience, for example our customer database host, marketing agencies and advertising partners. These third parties help us deliver relevant content to you on our website, on other websites and advertising channels, and through our apps. We use cookies and web beacons for these purposes. Please see our Cookie Policy.
Your rights
You have a number of rights regarding your personal data and its processing. You are entitled to:
fair, lawful and transparent processing of your data;
to be informed about the use of your personal data, for example through this Privacy Policy;
to access your personal data held by us;
to request that we correct any errors in your personal data;
require us to delete certain data relating to particular circumstances and for which we have no reason to continue processing;
to request that we disclose your personal data to you or to another service provider in a simple and structured format;
to object at any time to the processing of your personal data for direct marketing purposes;
to object to automated decision making with legal effects on you or with serious consequences for you;
to object, in other circumstances, to the further processing of your personal data;
to ask us to limit or stop the processing of your personal data in certain circumstances.
If you have any questions about your personal data held by us, the processing of your personal data or this Privacy Policy, please do not hesitate to contact our customer service department or, if necessary (in writing), our Data Protection Officer.
Security and retention of your personal data
Security of your personal data
We take the security of your personal data very seriously. We have various strategies, precautions, policies and measures in place to secure your data, and we evaluate them regularly. We protect your data using encryption techniques as well as devices such as firewalls and passwords. This means that your data is secure and only accessible to those of our employees who need it for their work. We also have strict physical security measures in place at our premises to limit access to your personal data.
Retention of your personal data
In general, we will only retain your personal data for as long as is necessary for the purposes described in this document. In other words, retention periods vary depending on the type of data and the purposes for which we collected it.
With respect to these retention periods, we have procedures in place that are subject to ongoing review in light of the purposes and legal basis for processing your personal data.
Changes to this Privacy Policy
We may change this Privacy Policy at any time. We will notify you of any significant changes, but please check back periodically for the most current information.